Indian factories run on time, output and accountability. The tools on the line matter, but it is the people who keep them running that protect uptime. At IEC, the service engineering team is built around one purpose: enable seamless assembly shift after shift, with local support that understands Indian shop floors and Indian constraints. IEC backs this with nationwide branches and dealers for after-sales support, and on-site expert consultation wherever the line is located.
A network designed for uptime
IEC’s service coverage is aligned with India’s manufacturing hubs. Core teams operate from Pune and the MIDC Pimpri factory area, with additional reach through regional branches and dealer partners in Delhi NCR, Chennai, Jamshedpur, Kolkata, Hyderabad, Coimbatore, Hosur and other key locations.
Why this matters:
- Faster diagnosis on the line since engineers travel shorter distances
- Local spares and repairs reduce waiting time
- Site conditions are understood quickly, from compressor health to joint characteristics
IEC’s service approach is simple: nationwide after-sales through branches and dealer partners, with on-site consultation when needed. The focus is uptime, quick diagnosis, and practical fixes that suit Indian shop floors.
What our service engineers actually do on site
1) Root-cause diagnosis, not patchwork
Many fastening issues are not about the tool at all. Air quality, pressure drops, joint design and fixture alignment can create torque scatter, run-downs that feel inconsistent, or premature wear. IEC engineers start with air-line audits, joint simulation and test run-downs before touching settings on the tool. This approach reduces repeat calls and protects cycle times.
2) Lifecycle support
- – Preventive maintenance plans aligned to your shift patterns
- – OEM spares and consumables supplied through IEC and its dealer network
- – Calibration and verification support on a defined schedule where required
- – Refurbishment or overhaul guidance when it is more economical than replacement
- – Quick-turn repairs with clear response and escalation paths
- – Service records and parts traceability maintained for audits
- – End-of-life advice and replacement mapping to current models
3) Empowering customer and teams with training
Training is hands-on and focused on correct tool use and care such as start and trigger modes, OK/NOK logic, basic job setup and run down windows; air system health such as FRL selection and sizing, line sizing and CFM checks, pressure drop checks, and moisture and oil management; quality and compliance basics like daily verification, calibration intervals and GR&R; first level troubleshooting and maintenance covering lubrication schedules, wear parts and common faults; safety and ergonomics including reaction arms, balancers and ESD where applicable; and clear documentation through SOPs and checklists. The aim is quicker ramp up, fewer stoppages and audit ready records.
Built around Indian OEMs
IEC supports OEMs and tier suppliers across segments. The service team handles assembly and maintenance use cases such as fastening support, air-line checks, controller setup where applicable, and operator guidance. Coverage is delivered through branches and dealer partners in major industrial clusters. The mix of industries and services varies by region and project.
Engagements focus on uptime, compliance support and safe operation. Scope is defined with the plant team and may include application assessment, tool configuration, guidance on air supply health, operator notes and SOPs, spares planning, and service records for audits. Field inputs are reviewed internally and inform future recommendations.
How we support you
- Local response and on-site application support through regional teams and dealer partners
- Lifecycle support with OEM spares, repairs and training and AMC options.
- Defined response and escalation paths for service requests
- Central coordination for service and spares, with dispatch from the nearest stocking point
Getting support from IEC is straightforward. If your KPIs include uptime, first-pass yield and audit compliance, our service team provides quick response, and a feedback loop into settings, SOPs and spares planning. The result is fewer unplanned stops and reworks, longer tool life and lower total cost of ownership (TCO).
